This includes our annual customer conference due to take place on Thursday 12 March at Central Hall Westminster.
We are disappointed to have to postpone our conference, however, the health and safety of our customers, partners and staff is our highest priority. We apologise for any inconvenience this short notice will cause. Further details of our rescheduled customer conference will be announced once the full impact of Coronavirus has been realised.
Please note: Registration, Exhibition and Networking Lunch begins at 12 noon. Please see below for speaker times.
|1:30pm||OPENING: John Reynolds OBE, CEO, Castle Water||Review of 2019 and challenges for 2020|
|2:00pm||Shaun Kent and Georgina Mills, Ofwat||The business water retail market three years in - stepping up a gear|
|2:30pm||Sarah McMath, CEO, MOSL||Making the market work for customers|
|3:15pm||Kelly Macfarlane, Director of Customer Experience, Thames Water||AMP7 – Our Opportunities and Challenges|
|3:40pm||Richard Moore, Corporate Affairs Director, Castle Water||Briefing on 2020-21 Tariffs|
|4:00pm||Ray Porter, Wholesale & Markets Director and John Reynolds, Castle Water||Market developments - Castle Water's agenda for change|