Please note: Household premises are those in which a person has their home. If part of the premises is used for a business, the premises will sometimes be considered as a household if the principal use is as a home.
If you are a household customer, please fill in your details below and we will check that your account is registered correctly.
We may need to contact you before we ask Thames Water to review your account. They will check if your account has been correctly transferred, and if not, will arrange for a transfer back to them.