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Emergency water and contingency planning

Water supply continuity and contingency planning

Every business uses water in a unique way, but one certainty is the simple fact that for most businesses when the water supply is disrupted, they can find daily operations will grind to a halt.

Disruption to services is something no business should have to deal with. Luckily for Castle Water customers, this is never the case. Customers have access to contingency planning through one of our specialist partners to ensure continuity is in place, and your business isn’t left without water for long periods.

Whether it’s simply the supply of bottled water, or bulk supplies and tankered water which need to be delivered to address water supply in emergencies, Castle Water customers are assured of water supply continuity.

What is water contingency planning?

Imagine that right now, all the water in your building went off. Would you know what to do, where to get water from for operations to continue, and who to call?

Water contingency planning is the simple process of figuring out ahead of time what a business would need when water stops. It generally falls into three steps:

  • An expert auditing a business and assessing water usage to see how much would be needed in an emergency
  • Having the supplier map out your water plan, so everyone knows what will happen and what is expected to be delivered (in terms of water volume)
  • Being given your water timeframe, so you know how long your business would have to wait based on your location and type of business.

What happens when you need emergency water?

In the event of an interruption to the usual water supply or a planned increase in demand, Castle Water offers alternative and emergency provisions in partnership with Water Direct. The services Water Direct offer include:

  • Emergency and wholesale bottled drinking water
  • Bulk water tankering
  • Storage tank and temporary supply infrastructure rental
  • Aqube™ (single-use IBC)
  • Water supply continuity and disaster recovery solutions, including assured response to water-critical sites

Water Direct are experts in planned and emergency water services, nationwide 24/7. They offer a wide range of drinking water supply services wherever and whenever you need it. They can provide tank fills and a range of on-site services, bulk drinking water tankers, bowser and tank hire, bottled water and other solutions to a variety of sectors.

Fill out the form and someone from Water Direct will be in touch.

In Partnership with Water Direct

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Water supply continuity and contingency planning

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Do you need emergency water right now?

If you’d like to speak to someone right now about getting a water contingency plan in place or need emergency water, please get in touch.

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Which industries would need emergency water

When your business has a dependence on water, it should have emergency planning in place. Industries which would commonly need emergency water are:

Get 24/7 support from your wholesaler 

Outside our normal office hours, in an emergency, or if you experience unplanned changes or disruption to your water supply, water quality or wastewater service, please call your water network owner directly on the appropriate emergency number listed below:

Affinity Water

0345 357 2407

Albion Water

0800 917 5819

Anglian Water & Hartlepool

0800 145 145

Bournemouth Water

01202 590 059

Bristol Water

0345 702 3797

Cholderton & District Water

07437 445 863

Essex & Suffolk

0345 717 1100

Northumbrian Water

0345 717 1100

Portsmouth Water

0239 244 9081 /

0239 247 7999

Scottish Water

0800 077 8778

Severn Trent Water

0800 783 4444

South East Water (6am to 10pm Mon –  Sun)

0333 000 0018

South East Water (out of hours)

0333 000 0365

Southern Water

0330 303 0368

South Staffs Water

0330 123 0116

South West Water

0344 406 8053

Sutton & East Surrey Water

01737 772000

Thames Water

0800 316 9800

United Utilities

0345 672 3723

Wessex Water

0345 600 4600

Yorkshire Water

0333 414 9040

What happens when you need emergency water?

In the event of an interruption to usual water supply or a planned increase in demand, Castle Water offers alternative and emergency provision in partnership with Water Direct. The services customers can avail of include:

  • Emergency and wholesale bottled drinking water
  • Bulk water tankering
  • Storage tank and temporary supply infrastructure rental
  • Aqube™ (single-use IBC)
  • Water supply continuity and disaster recovery solutions, including assured response to water-critical sites

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