Customer Notice

Our offices and phone lines will be closed on Monday 27 May for the Bank Holiday. We will reopen on Tuesday 28 May at 8am. You can still make a payment online. If you experience an emergency or unplanned disruption to your water supply and/or wastewater service whilst we are closed, please call your Water Network Owner. You can find a list of emergency numbers here. If you experience a problem with the water pipework inside your own building/site, you should call your plumber in the first instance.

Call us on 01250 718700,  Mon – Fri  8am – 6pm

You can report an emergency, disruption to your water supply, water quality or wastewater service to Castle Water during office hours by calling 01250 718700.

24 Hours – 7 days

Outside our normal office hours, in an emergency, or if you experience unplanned changes or disruption to your water supply, water quality or wastewater service, please call your water network owner directly on the appropriate emergency number listed below:

Affinity Water 0345 357 2425
Albion Water 0800 917 5819
Anglian Water & Hartlepool 0800 145 145
Bournemouth Water 01202 590 059
Bristol Water 0345 702 3797
Cholderton & District Water 07437 445 863
Essex & Suffolk 0345 717 1100
Northumbrian Water 0345 717 1100
Portsmouth Water 0239 244 9081/
0239 247 7999
Scottish Water 0800 077 8778
Severn Trent Water 0800 783 4444
South East Water 0333 000 0018 (6am to 10pm Mon –  Sun)
0333 000 0365 (out of hours)
Southern Water 0330 303 0368
South Staffs Water 0330 123 0116
South West Water 0344 406 8053
Sutton & East Surrey Water 01737 772000
Thames Water 0800 316 9800
United Utilities 0345 672 3723
Wessex Water 0345 600 4600
Yorkshire Water 0333 414 9040

 

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