1. Q. How can I contact you?
    1. A. You can call us from 8am-6pm, Mon-Fri on 01250 718700. Alternatively, fill in our contact form here or email support@castlewater.co.uk.
  2. Q. I don’t understand my bill. Where can I find out more?
    1. A. Our interactive bill will give you detailed explanations on each section of your invoice. Please click here.
  3. Q. Which premises is my invoice for?
    1. A. The address related to your invoice (supply address) is detailed on your invoice at the top of page two.
  4. Q. What tariff charges apply to my bill?
    1. A. You can find the Scheme of Charges related to your wholesale area in our Useful Resources section. Please click here.
  5. Q. Can I view my invoice online?
    1. A. We have now launched our secure 24/hr self-serve customer portal, MyAccount. With MyAccount, you can submit meter readings, view and download your invoices, view details of your premises and more. To register for MyAccount, please click here.
  6. Q. Can I pay my bill online?
    1. A. Online payments can be made by debit or credit card here.
  7. Q. Can I pay my bill by Direct Debit?
    1. A. Yes. Please print and complete the relevant Direct Debit mandate for your business available here. A scanned copy can be emailed to: support@castlewater.co.uk or a hard copy sent by post to: Castle Water Limited, 1 Boat Brae, Blairgowrie, Perthshire, PH10 7BH.
  8. Q. When will you read my meter?
    1. A. Castle Water will take at least one meter reading each year. You can also submit a meter reading at any time.
  9. Q. Where can I submit my own meter read?
    1. A. Meter reads can be submitted here.
  10. Q. I am moving premises. What do I need to do?
    1. A. Provide us with the details here and we’ll take care of the rest.
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