It's time to take control of your account
Move to our Customer in Control plan and never pay in advance
We’ve listened to your feedback and created a plan that allows you to pay for your business water and wastewater as you use them, meaning you’ll never pay in advance.
- Never pay in advance – pay for your water services as you use them
- Up-to-date billing – keep bills up-to-date with monthly meter readings
- No more paper bills – e-billing is faster and easier than postal billing
Please note, the CinC plan is only available to existing Castle Water customers with a metered water supply in England, who do not require trade effluent services.
How does it work?
- You submit a meter reading every month on MyAccount
- We provide you with a bill via email, calculated using your last reading
- You pay your bill in full, monthly by Direct Debit, within 14 days of receiving it
Terms and conditions apply.
How to move to the Customer in Control plan
To move to the Customer in Control plan you must do the following:
- sign up to Direct Debit by downloading our paper mandate here
- agree to submit monthly meter readings on MyAccount, register here
- clear any outstanding balance on your accounts before moving - click here for ways to pay
Once you’ve completed these steps submit a registration form here, and we’ll do the work to move you to the Customer in Control plan.
BENEFITS TO YOUR BUSINESS
Never pay in advance
It’s easy to submit meter readings on MyAccount. Regular readings means you only pay for water as you use it and can also help your business:
- track usage to improve efficiency and reduce costs
- assess water efficiency measures
- detect leaks early
Manage everything online, on MyAccount
- Check your account balance
- View bills and transaction history
- Find your meter and submit meter readings
One simple bill
Our job is to let you get on with yours. One simple monthly bill for all your water and wastewater, paid securely by Direct Debit.
Go paperless
Paperless billing is faster and easier than postal billing.
- No delays
- No lost bills
- Eco-friendly
OUR CUSTOMERS RECOMMEND US
"The advisor was very helpful to ensure we stayed on the best possible tariff for our bowling club." - Stephen McIntyre, Castle Water customer