Minimise your charges and spread out your payments if your business has been affected by Covid-19

To keep your charges as low as possible, remember to provide regular meter readings whenever you can.

Wholesale charges were able to be reduced for businesses that were closed due to Covid-19 between 16 March 2020 and 31 July 2020, provided we were notified of the temporary closure within 16 months of the period in question. No similar discount is available for businesses affected by later lockdowns or for customers who notify us of their closure in this period more than 16 months after the event.

You can submit your meter readings here or by using the button below. We'll add them to your account right away and ensure they are used when we calculate your next bill.

Reduced charges between 16 March and 31 July 2020

If you notified us before August 2021 of your temporary closure between March and July 2020, the permitted reduction in fixed charges should already have been applied to your account. This may have been applied as a standalone credit, or we may simply have excluded fixed charges from your bill for the period in question.

Remember, metered consumption will still be charged even if your business was closed. If you haven't already, please provide up-to-date meter readings so your reduced water usage can be reflected in your next bill.

Metered customers

If you have a water meter, the calculation of charges on your bill from the Central Market Operating System (CMOS) are based on your previous meter readings. This means charges are calculated for each month based on your average daily consumption.

Although you can reduce your water usage, your bills may not be reduced for several months if we don't have an up-to-date reading, depending on when we take our normal meter readings at your premises.

You can take two meter readings yourself, 1 month apart, and submit them to us (submit each reading on the day you take them). We will use your readings in your next bill to ensure you are charged accurately for the water recorded on the meter.

Submit a meter reading

Unmetered customers - (Business Assessed)

If your bills are calculated on an assessed or unmeasured tariff and your consumption, hours, or number of employees has changed as a result of the Covid-19, we may be able to apply for a reassessment – in some cases this can significantly reduce bills.

Business Assessed Review Form

Struggling to pay?

Provide regular meter readings so we can make sure your bills reflect any significant changes in the level of water consumption at your premises. Consider setting up a monthly Direct Debit to spread out your payments.

If you are having difficulties paying your bill, please use our webchat, contact us at support@castlewater.co.uk or call us on 01250 718700. We're open 8am - 6pm, Monday to Friday.

Permanent closure

If you have had to permanently close your business due to COVID-19, please complete our Move Out form.

Contact details

Our customer services are available Monday - Friday, 8am - 6pm. Call 01250 718700, use our webchat at castlewater.co.uk, or email us using the form at our contact form.

You can find advice and guidance on managing your water consumption at castlewater.co.uk/services/water-management

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