If you have had to permanently close your business due to COVID-19, please complete the form below.

*Fields marked with an asterisk are mandatory

Business details
Customer account number (with prefix "TW", "AB", "PORT" etc)
OR Customer account number (without prefix)
Your details
Move details
Moving out date * Moving out date*
Is the supply metered or unmetered Is the supply metered or unmetered?*

To view our top tips for taking a meter reading, click here
If you are unable to locate the meter for your premises, we may be able to help. Please call us on 01250 718700

Forwarding address
Please send me my final invoice by email too
Incoming occupier details
Do you have the incoming occupiers details?
Additional information
Confirmation
I confirm that the information provided on this form is correct. *
I understand that Castle Water reserve the right to reverse any changes submitted by me if they are incorrect or challenged by another party* *