We’ll update your account and update your Wholesaler to ensure charges are stopped. We’ll then send you a final bill up to the date you closed. If you normally pay by Direct Debit, we will collect the total balance of your final bill. If you have overpaid, a refund will be arranged as soon as possible.
Ofwat only allow temporary closures associated with Covid-19 for the period 25 March to 31 July 2020. Charges will be due before and after this period even if your business was or still is closed.
If your premises is metered, any consumption recorded on the meter while you were closed will be subject to charges in line with Ofwat requirements.
We have received a large number of temporary closure forms and therefore ask for your patience and understanding as we continue to process these.
Whilst we work through the Temporary Closure forms and until we can process yours, you will find that your Direct Debit payments are still being taken each month. If we identify that you have overpaid, on updating your account, a refund will be arranged as soon as possible. If you’re struggling to pay your normal fixed Direct Debit, please email email@example.com.
When we process your temporary closure form, a refund will be arranged if you have overpaid.
If you are ready to re-open or have already re-opened your business premises, please let us know at castlewater.co.uk/reopening. Please provide meter reads on this form if your premises is metered to ensure we can provide you with a new bill that’s as accurate as possible.
If your business has been operating on reduced hours/staff during Covid-19, please pay what you can for this period or contact us at firstname.lastname@example.org if Covid-19 has made it difficult for you to pay. It’s important that there is sufficient funding to provide a clean, safe water supply.
If you will not be re-opening your business, please let us know by completing a Move Out form at castlewater.co.uk/movingpremises. Let us know on the form when you first closed your business and the date you moved out permanently.