You may have identified that details held by your wholesaler for your water meter are incorrect.

What we can do to help

In these situations, we’ll work on your behalf to investigate this with the owner of the meter (known as a Wholesaler or Network Operator) and their registered information. This service is known as  a ‘Meter Verification’ request, and can sometimes involve a site visit.

You can request this service in any instance where you believe one or more of the following pieces of data may be incorrectly registered:

  1. The registered Meter Serial number
  2. The registered Meter Make or Model
  3. The number of digits registered
  4. You believe any other specific meter information may be registered incorrectly

Instances where this service may not be relevant to your query

Please see the below scenarios and alternative resolutions:

  1. If you are unable to locate meter - please call 01250 718700 instead
  2. If you think this meter does not serve the address listed, whether by removal, replacement or otherwise. Please complete *x form*
  3. If you require your meter to be read - please call 01250 718700
  4. If you believe you are on a shared supply with a neighboring premises. Please complete *x form*

You should provide as much information as possible in the above situations, as unwarranted or abortive investigations can involve charges.

Meter verification form

Following the above, if you wish to request a meter verification, please provide us with your details and the details you believe to be correct for your meter below. We will then process this information and liaise with your wholesaler on your behalf.

Your details
Investigation details
Please attach any supporting documents or photos
Confirmation
I believe the information given above to be true and accurate.* * I believe the information given above to be true and accurate.*
I understand that on submitting this request, I will accept liability for any Wholesale Charges and/or Admin charges which may occur as a result of the proposed changes not being required.* * I understand that on submitting this request, I will accept liability for any Wholesale Charges and/or Admin charges which may occur as a result of the proposed changes not being required.*