IF YOUR METER IS FAULTY OR HAS BEEN REMOVED, IT WILL REQUIRE REPAIR OR REPLACEMENT

What we can do to help

In these situations, we will liaise with the Wholesaler (also known as the network operator) to have the meter issue resolved, as they directly own this asset. This means submitting all the information you provide, to your Wholesaler so they can survey, schedule, and supply an engineer to finalise the metering work.

When this service is relevant

Please note you should only request this service when you can sufficiently identify that your meter has a physical fault or has been removed, as any service request that is deemed unnecessary by the Wholesaler, may be chargeable. Information such as the following will assist:

  1. A photograph showing any direct fault
  2. Any previous report from an accredited plumber/engineer highlighting issues
  3. Any further documentation showing

Instances where this service may not be relevant to your query

  1. If your premises has never had a water meter. Please use the Meter Installation Form.
  2. If you believe your meter is recording inaccurately. Please use the Meter Accuracy Test Form .
  3. If you require a change of size or location of meter, please use the Request for Different Meter Size or Model Form .

Request for meter repair or replacement

Following the above, if you wish to request a meter repair or replacement, please provide us with your details and the details you believe to be correct for your meter below. We will then process this information and liaise with your wholesaler on your behalf.

Your details
Meter Details
Is there a data logger attached that has been installed by the Non-Household Customer or the Retailer? * Is there a data logger attached that has been installed by the Non-Household Customer or the Retailer? (Data logger is Third party recording device installed on site to enable collection of water usage data.)
Where a data logger has been installed by the Non-Household Customer or the Retailer, please confirm it has been or will be removed * Where a data logger has been installed by the Non-Household Customer or the Retailer, please confirm it has been or will be removed
Please attach any supporting documents or photos
Confirmation
I believe the information given above to be true and accurate.* * I believe the information given above to be true and accurate.*
I understand that on submitting this request, I will accept liability for any Wholesale Charges and/or Admin charges which may occur as a result of the proposed changes not being required.* * I understand that on submitting this request, I will accept liability for any Wholesale Charges and/or Admin Charges which may occur as a result of the proposed changes not being required.*