In these situations, we will liaise with the Wholesaler (also known as the network operator) to have the meter issue resolved, as they directly own this asset. This means submitting all the information with the Wholesaler so they can survey, schedule, and supply an engineer to finalize the metering work.
Please note you should only request this service when you can sufficiently identify that your meter is not functioning as intended, as any service request that is deemed unnecessary by the wholesaler, may be chargeable. Information such as the following will assist:
Following the above, if you wish to request a meter repair or replacement, please provide us with your details and the details you believe to be correct for your meter below. We will then process this information and liaise with your wholesaler on your behalf.