YOU MAY BE ELIGIBLE FOR A BUSINESS ASSESSMENT ON YOUR WATER SERVICES

What we can do to help

In these situations, we will work with both you and the Network Operator to gauge and agree upon a fair and accurate business assessment, to reflect actual usage as closely as possible.

This service is known as a ‘Review of charges at Unmeasured or Assessed Supply Points’ across the industry. In instances where meter installation is not possible, the Network operator will review your water consumption based on several key factors relating to the commercial premises, and then apply a volumetric rate to that effect.

This service also includes submitting reassessments and can sometimes involve a site visit if the premises arrangement is complex.

You can request this service in any instance where you believe one or more of the following is taking place

  1. If your property is unmeasured (i.e. does not have a water meter)
  2. If the Network Operator has determined a water meter installation is infeasible/impractical to capture all consumption
  3. If the Network Operator has identified a complex customer arrangement such as mixed use or co-occupied supply arrangement, and no other option is suitable for all parties to be billed

Instances where this service may not be relevant to your query

Please see the below scenarios and alternative resolutions:

  1. If you already have a water meter; this is the most accurate form of billing and you will not be placed on business assessment.
  2. If you require a separation of consumption on your private network. Please first investigate installing a private sub or deduction meter, as these can be registered into market also.
  3. If you have not yet had the network operator investigate the feasibility of meter installation; please request a verification of meter supply arrangement first.

You should provide as much information as possible in the above situations, as unwarranted or abortive investigations can involve charges.

Business Assessment Form

Following the above, if you meet the criteria for business assessment, please provide us with your details below. We will then process this information and liaise with your wholesaler on your behalf.

Your details
Please specify how many people are working at the premises to which the Supply Point relates (A full time employee is expected to work 1800 hours per annum (8 hours per day, 5 days per week, 52 weeks per year with 35 days leave):
Please specify which of the following domestic water facilities are used at the premises to which the Supply Point relates:
Toilets & Wash Hand Basins Toilets & Wash Hand Basins
Staff Showers Staff Showers
Staff Canteen Staff Canteen
Is the water used for any use other than canteen or employee toilet or shower facilities? Is the water used for any use other than canteen or employee toilet or shower facilities?
Is there a Trade Effluent Consent associated with the premises to which this Supply Point relates? Is there a Trade Effluent Consent associated with the premises to which this Supply Point relates?
Please attach any supporting documentation
Confirmation
I believe the information given above to be true and accurate.* * I believe the information given above to be true and accurate.*
I understand that on submitting this request, I will accept liability for any Wholesale Charges and/or Admin charges which may occur as a result of the proposed changes not being required.* * I understand that on submitting this request, I will accept liability for any Wholesale Charges and/or Admin Charges which may occur as a result of the proposed changes not being required.*