In these situations, we will work with both you and the Network Operator to gauge and agree upon a fair and accurate Return to Sewer Allowance, to reflect your actual wastewater services as best as possible.
This service is known as a ‘Return to Sewer allowance’ across the industry. This service also includes submitting reassessments and can sometimes involve a site visit if the premises arrangement is complex.
You can apply for either a new or reviewal investigation when all of the following is applicable to your premises:
🡒 If your property is currently paying for any Waste Services such as volumetric waste charges or surface water charges, and you believe those waste services are not being used to their full capacity.
🡒 Most waste charges have a default percentage of Return to Sewer allowance already in place, as not all water will naturally return to network. The percentage ranges from 5% to 10%, dependant on where your premise is located. To apply for further allowance, must be able to demonstrate how and where water is used and whether it returns to sewer or not. It must be over the default percentage to be successful.
🡒 You have completed and attached a commercial insert form *link to ‘Commercial Insert document’* with your submission. This excel document contains necessary information to complete dependant on how you consume water on premises, and the ways in which it would not return to sewer. If you believe none of these apply to the premises in question, simply upload a blank copy of the form with your submission.
🡒 If you believe your waste services have been registered in error or are partially invalid, please use this form
🡒 If you believe your current waste services are registered correctly, but you are not paying the correct tariff for these services, please get in touch.
You should provide as much information as possible in the above situations, as unwarranted or abortive investigations can involve charges.
Following the above, if you meet the criteria for abatement, please provide us with your details below. We will then process this information and liaise with your wholesaler on your behalf.