YOU MAY BE ELIGIBLE FOR AN ABATEMENT ON YOUR WATER SERVICES

WHAT WE CAN DO TO HELP

In these situations, we will work with both you and the Network Operator to gauge and agree upon a fair and accurate Return to Sewer Allowance, to reflect your actual wastewater services as best as possible.

This service is known as a ‘Return to Sewer allowance’ across the industry. This service also includes submitting reassessments and can sometimes involve a site visit if the premises arrangement is complex.

WHEN SHOULD YOU ASK FOR THIS SERVICE

You can apply for either a new or reviewal investigation when all of the following is applicable to your premises:

🡒 If your property is currently paying for any Waste Services such as volumetric waste charges or surface water charges, and you believe those waste services are not being used to their full capacity.

🡒 Most waste charges have a default percentage of Return to Sewer allowance already in place, as not all water will naturally return to network. The percentage ranges from 5% to 10%, dependant on where your premise is located. To apply for further allowance, must be able to demonstrate how and where water is used and whether it returns to sewer or not. It must be over the default percentage to be successful.

🡒 You have completed and attached a commercial insert form *link to ‘Commercial Insert document’* with your submission. This excel document contains necessary information to complete dependant on how you consume water on premises, and the ways in which it would not return to sewer. If you believe none of these apply to the premises in question, simply upload a blank copy of the form with your submission.

INSTANCES WHERE THIS SERVICE MAY NOT BE RELEVANT TO YOUR QUERY

🡒 If you believe your waste services have been registered in error or are partially invalid, please use this form

🡒 If you believe your current waste services are registered correctly, but you are not paying the correct tariff for these services, please get in touch.

You should provide as much information as possible in the above situations, as unwarranted or abortive investigations can involve charges.

Abatement Form

Following the above, if you meet the criteria for abatement, please provide us with your details below. We will then process this information and liaise with your wholesaler on your behalf.

Your details
Preferred contact method * Preferred contact method (please tick one of the following options)
Details
Please indicate the type of business at the Supply Point * Please indicate the type of business at the Supply Point
Is there a canteen on the premises? Is there a canteen on the premises?
Please attach any supporting documents or photos
Confirmation
I believe the information given above to be true and accurate.* * I believe the information given above to be true and accurate.*
I understand that on submitting this request, I will accept liability for any Wholesale Charges and/or Admin charges which may occur as a result of the proposed changes not being required.* * I understand that on submitting this request, I will accept liability for any Wholesale Charges and/or Admin Charges which may occur as a result of the proposed changes not being required.*