Tell us more

If you need to report a problem with your meter or you require your meter to be moved e.g. if the current location is unsafe or impractical, we may be able to help you.

Please note, there may be charges associated with this. You can find out more about this in the Scheme of Charges relevant to your wholesale area and the Castle Water Scheme of Charges.

To report a problem with your meter, simply complete the form below and we’ll be back in touch. To find out how we protect the personal information you submit, view our privacy policy.

Your details

You can find a copy of your customer account number on your latest invoice.

Your meter serial number

Your meter serial number can be found on your latest invoice. It is usually made up of both letters and numbers for example; 98M145698 OR 98M145699C. This number will also be shown on the face of your meter and can be used to check that you are reading the correct meter.

Please attach any photographs (if available) to support the information you’ve provided in this form

Security key

Can't read the security key? Click here to get a new key