We are experiencing an unprecedented level of calls as many of our customers prepare to reopen their businesses. We will respond to queries as quickly as we can, so please bear with us. For useful information and resources please visit our Frequently Asked Questions.

Frequently Asked Questions

COVID-19 Help and Support

If you are re-opening your business following COVID-19 restrictions, please complete our Reopening Premises form.

If your premises is metered, please provide a meter reading on re-opening to ensure your new bill is as accurate as possible.

If you previously submitted a Temporary Closure form or a Reduced Consumption form, we ask for your patience and understanding as we continue to process these.

We're here to support you during Covid-19

If you are facing a downturn due to the Covid-19 virus, there are some things we can do to help ensure your business water bills are minimised.

Covid-19 Help

Your New Bill Explained

Difficulty understanding your water bill? View our useful bill explainer to see a breakdown of each section.

Your Bill Explained

Save Water, Save Money

Act now to cut your costs and save water Water Efficiency Guide

Looking to Switch Water Supplier?

As a business you can now choose your business water retailer in the same way as you can choose your energy or telecoms provider.

Let Castle Water take care of all your business water and waste water requirements.

Save up to 20% on your bill with Castle Water!

Get an Instant Quote

Save the Children

Castle Water are proud to partner and support Save the Children’s Emergency Fund. In the critical first few hours and long after the initial emergency, Castle Water and Save the Children make sure children can get the safe, clean drinking water they need to survive.

Our Save The Children Partnership

Defining the business of water

Castle Water are the UK's leading independent business water supplier offering unrivalled customer service at competitive prices.

Business water services we offer include water management, waste water treatments, trade effluent, water efficiency and emergency or contingency planning.

Water Services

News

Why submitting meter reads will help reduce your bill after you re-open

30/6/2020

In our latest blog post, Castle Water CEO John Reynolds...

Read more
Potential Fraud Warning

12/6/2020

Castle Water Limited is aware of some of its customers...

Read more
Helping Save the Children respond to urgent emergencies such as Cyclone Amphan

12/6/2020

On the 20th of May, Cyclone Amphan – one of...

Read more
How to save water and save money during extended periods of dry weather

10/6/2020

Due to the recent period of warm weather, combined with...

Read more
Photo Credit: Save the Children
Save the Children thank Castle Water for Emergency Fund contributions

5/6/2020

Save the Children ambassador Natasha Kaplinsky wanted to thank Castle...

Read more
Photo Credit, GCCU
Save the Children COVID-19 Case Studies

15/5/2020

As these case studies show, the support of Save the...

Read more
We're still here to support you during COVID-19

12/5/2020

We're still here to support you during COVID-19. If you...

Read more
Castle Water CEO John Reynolds talks through re-opening your business and making...

27/4/2020

We want to get your water bills right – you...

Read more
View more

News

Why submitting meter reads will help reduce your bill after you re-open

30/6/2020

In our latest blog post, Castle Water CEO John Reynolds...

Read more
Potential Fraud Warning

12/6/2020

Castle Water Limited is aware of some of its customers...

Read more
Helping Save the Children respond to urgent emergencies such as Cyclone Amphan

12/6/2020

On the 20th of May, Cyclone Amphan – one of...

Read more
How to save water and save money during extended periods of dry weather

10/6/2020

Due to the recent period of warm weather, combined with...

Read more
Save the Children thank Castle Water for Emergency Fund contributions

5/6/2020

Save the Children ambassador Natasha Kaplinsky wanted to thank Castle...

Read more
Save the Children COVID-19 Case Studies

15/5/2020

As these case studies show, the support of Save the...

Read more
View more

Save water, save money

Making a few simple changes to your business will help you to save water, save money and reduce your carbon footprint. Better for you, better for the environment.

Water Efficiency Guide