We offer flexible payment options to help make paying your bill easy.

We accept all major payment methods. You can pay:

  • by Direct Debit
  • online securely
  • over the phone
  • by bank transfer, or
  • by cheque

Direct Debit

A monthly Direct Debit is the easiest way to pay your bills and spread the cost. You’ll also be covered by the Direct Debit Guarantee.

Simply download and complete the relevant Direct Debit Mandate below and return to support@castlewater.co.uk or Castle Water Limited, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH.

Set up my Direct Debit in England Set up my Direct Debit in Scotland

Pay online

Paying online by debit or credit card is quick and easy using our secure payment service. Pay Online.

Pay by bank transfer

You can pay directly to our bank using the account details included on your invoice. If you choose to pay in this way, please quote your Castle Water account number as the reference.

Pay over the phone

You can pay securely over the phone by calling us on 01250 718700 from Mon-Fri, 8am-6pm. Alternatively, if you are a Key Account customer, please call the Key Account Department on 01250 718718.

Pay by cheque

You can pay us by cheque. Simply write your invoice and account reference as well as your postcode on the back of your cheque then send your payment using the Freepost envelope provided. No stamp is required.

Important: Please remember to write your invoice and account reference as well as your postcode on the back of your cheque. If you don’t do this, we will not be able to credit your account.

Better still, consider paying by Direct Debit. It’s easy to set up and will help save you time and effort.

Contact us

Got a query? Email us here, or use our 5-star web chat service on the homepage.


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