Customer Notice

Our offices and phone lines will be closed for Good Friday. Our Scotland offices and phone lines will reopen at 8am on Monday 22 April. Our England offices and phone lines will reopen at 8am on Tuesday 23 April. To make a payment, click here. If you experience an emergency or unplanned disruption to your water supply and/or wastewater service whilst we are closed, please call your Water Network Owner. You can find a list of emergency numbers here. If you experience a problem with the water pipework inside your own building/site, you should call your plumber in the first instance.

In order to provide our customers with enhanced customer service, we deploy a number of specialised meter readers UK wide. This means you can enjoy greater control over your business water supply and costs.

To help improve the accuracy of your water bill,  you can submit your own readings at any time. Simply complete the form below.


Are you a micro-business?

The European Commission defines a micro-business as one which has fewer than ten employees and a turnover or balance sheet total of less than €2 million

Please note: Any digits in red or placed after a decimal point should not be included in your read.

If you have more than 5 SPIDS at your business premises, please contact us.

Please upload a photo of your meter showing the meter reading:

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