Customer Notice

Our offices and phone lines will be closed for Good Friday. Our Scotland offices and phone lines will reopen at 8am on Monday 22 April. Our England offices and phone lines will reopen at 8am on Tuesday 23 April. To make a payment, click here. If you experience an emergency or unplanned disruption to your water supply and/or wastewater service whilst we are closed, please call your Water Network Owner. You can find a list of emergency numbers here. If you experience a problem with the water pipework inside your own building/site, you should call your plumber in the first instance.

If you are moving into or out of your business premises, provide us with the details and we’ll take care of the rest. Please select from one of the following options for either moving in or moving out.

 

Moving Out

* denotes mandatory field

Step 1: Your details

Step 2: Are you a Micro Business?

The European Commission defines a micro-business as one which has fewer than ten employees and a turnover or balance sheet total of less than €2 million

Step 3: Move details

Metered Unmetered

Step 4: Postal Address

Email Post

Step 5: Incoming tenant details

Yes No

Step 6: Your new business premises

Yes Don't Know No
 

Moving In

Metered Unmetered

* denotes mandatory field

Step 1: Your details

Step 2: Move details

Step 3: Your new supply address

Step 4: Billing Address

Step 5: Are you a Micro Business?

The European Commission defines a micro-business as one which has fewer than ten employees and a turnover or balance sheet total of less than €2 million

Step 6: Payment Details

If you are a new Castle Water customer, please download and complete our Direct Debit Mandate & SIC Form, and attach in the field below.



Upload files

Now click the ‘upload’ button to attach your completed Direct Debit Mandate & SIC Form.

Step 7: Additional Information



  • water efficiency switch

    HOW TO SWITCH

    Switching is easy. Start saving today.

    more info
  • water efficiency additional services

    ADDITIONAL SERVICES

    We provide a range of additional services.

    more info
  • water efficiency water efficiency

    WATER EFFICIENCY

    Read our useful water saving tips.

    more info