Customer Notice

Our offices and phone lines will be closed on Monday 27 May for the Bank Holiday. We will reopen on Tuesday 28 May at 8am. You can still make a payment online. If you experience an emergency or unplanned disruption to your water supply and/or wastewater service whilst we are closed, please call your Water Network Owner. You can find a list of emergency numbers here. If you experience a problem with the water pipework inside your own building/site, you should call your plumber in the first instance.

Good news! Your new self-serve MyAccount portal is here.

Please note; MyAccount is currently unavailable to Scotland customers, Portsmouth customers, Trade Effluent customers and Consolidated Billing customers.

MyAccount allows you to access your services quickly and easily online. You can:

  • Submit meter readings
  • View and download your invoices
  • Tell us if you are moving
  • View details of your premises
  • Access a range of useful FAQs

Register for MyAccount by filling in the form below and one of our customer service advisers will be in touch shortly to set up your account. You will need your customer account number to get started.

If you have more than one account, please use the drop down menu and enter your customer account number for each.


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