Castle Water customer service update June 2018.

  • 190,754 calls answered in an average time of under 30 seconds for the 6 months to 30 June
  • New call centre opened
  • 50% of Trustpilot reviews now 5*
  • Over £12 million savings delivered for customers to date
  • Annual customer conference held in London, showcasing water efficiency and resilience, and new products to manage usage
  • Castle Water’s customers are benefiting from significant investment over the past year

The first half of 2018 has been a busy period for Castle Water. The company has successfully transferred large groups of public sector customers, including local authorities and NHS Trusts. The company’s approach has been recognised by the Crown Commercial Service with case studies published on their website noting both the savings delivered as well as the smooth transition process and positive customer service experience received to date.

Douglas McLaren, Chief Operating Officer, said

Castle Water is aiming to provide the best possible service levels for business water customers.

Castle Water CEO, John Reynolds OBE, added:

Customers will continue to see new services launched over the next few months, including innovative billing options and a new online portal.

For updates on water supply issues during the current hot weather, Castle Water provides customers with a water supply updates webpage and email updates.

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