Castle Water’s market-leading initiative to stop charging many of its customers for the lockdown, resulted in millions of pounds worth of savings for its UK business customers. Following a rigorous communications plan to inform customers of their options during the pandemic, Castle Water reduced bills for 61,300 customers, saving £6 million for its customers.
Castle Water is on track to install 5,000 Automatic Meter Reading devices free of charge for eligible customers by 2022, saving customers over £2.67 million in installation costs, and up to £9 million per year in potential leakage costs.
Ongoing delays in the postal network may mean that it takes longer than normal for Castle Water customer bills to arrive, and it is taking longer than normal for Castle Water to receive any payments and communication customer send by post.
Castle Water customers can register or log in to MyAccount to update mailing preferences to receive bills by email, and to access bills and account history at any time.
Castle Water continue to invest in and improve its customer portal, MyAccount, so customers can access more account information instantly online and avoid call waiting times during busy periods.
A major platform update is planned for release on MyAccount by the end of 2021. Currently, all Castle Water customers in England and some eligible customers in Scotland have access to the portal. The imminent update will give all remaining Castle Water customers access to register for and start enjoying the benefits of MyAccount.
MyAccount has everything you need to stay in control of your account, keep your bills up-to-date and your costs down, all in one place.
Register or log in to MyAccount here.