First hosted in June 2019, the Helpdesk event will be the first face-to-face event of 2022 for Castle Water, and takes place as part of our commitment to ensure our customers have access to the support they need for optimised business water services.
Representatives from Castle Water will meet with its customers on a one-to-one appointment basis to provide tailored, expert advice to help them better manage their business water services accounts.
The Helpdesk events are particularly popular with customers who want to speak in person about their bills or to learn more about their water services and options to improve water efficiency and reduce consumption including trade effluent, leak detection, MyAccount and water efficiency audits.
Castle Water’s Head of Customer Service, Mary Haviland, said:
“We’re committed to making it easier for our customers to manage their business water and wastewater services. We know that for some customers and for certain types of queries, the best way to work things through is in person, with an experienced member of our customer service team. For day-to-day queries and support, the fastest way to get in touch is by using the live webchat on our website. We answer 100% of live chats within 30 seconds.* We’re looking forward to meeting customers at our next Helpdesk event in London on 9 June.”
Castle Water continue to live up to its promise of a customer-focused approach, with heavy investments in its online customer portal, MyAccount, showing no sign of stopping. In 2021, Castle Water was the first water retailer to stop charging many of its customer during the pandemic saving customers over £6 million at a time when cost reduction was crucial to survival for many UK businesses.
*Based on data from live webchats from July 2021 to March 2022