Set up Direct Debit now available on MyAccount

Castle Water, the UK’s largest independent business water retailer, continues its long-term strategy to expand online self-service options for its UK customers by adding a new ‘Set up Direct Debit’ functionality to its customer portal, MyAccount.

The new functionality is the latest in a streak of updates to MyAccount, the customer portal that offer Castle Water customers an instant way to manage their account online.

In December, Castle Water released MyAccount to its customers in Scotland following another major update to the portal, making the portal available to all its customers across the UK. Statement of Accounts and Find my water meter were added to MyAccount in August last year.

In its latest Customer Service update, Castle Water reported that more customers are opting to submit monthly water meter readings online on MyAccount, with 52,882 customers submitting readings on MyAccount between October 2021 and February 2022.

In March, Castle Water announced plans to further improve its customer offering with a move to paperless billing. Castle Water customers can opt-in to paperless billing on MyAccount. David Bain, Director of Digital and Marketing said, "We've invested significantly in our online customer portal, MyAccount, to give our customers more control over their account and help them to understand their water use to become more sustainable and reduce costs.

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Notes for Editors

About Castle Water

Castle Water is the UK’s largest independent water retailer, supplying hundreds of thousands of businesses, charities and public bodies throughout England and Scotland. Castle Water is licensed to provide water services in both Scotland and England and is regulated by the Water Industry Commission for Scotland and Ofwat. Headquartered in Perthshire, Scotland, Castle Water provides all its customers services from its UK based offices throughout Scotland and England. More information about Castle Water can be found at

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