Customer Notice

Our offices and phone lines will be closed for Good Friday. Our Scotland offices and phone lines will reopen at 8am on Monday 22 April. Our England offices and phone lines will reopen at 8am on Tuesday 23 April. To make a payment, click here. If you experience an emergency or unplanned disruption to your water supply and/or wastewater service whilst we are closed, please call your Water Network Owner. You can find a list of emergency numbers here. If you experience a problem with the water pipework inside your own building/site, you should call your plumber in the first instance.
  • a woman drinking water

    Charities Exemption Scheme Update

    Forms will be available in January for Scottish charities to register for the new exemption scheme from water bills. Under the new scheme, from 1 April 2015 charities with over £300,000 of gross income will receive no exemption from […]

  • Charities Water Exemption Image of washing hands.

    Water Charges Exemption Scheme for Charities

    The Scottish government has given details of its exemption scheme for charities and community sports clubs in Scotland from water charges for 2015-21. This will give a full exemption for charities with under £200,000 or revenue, and a 50% […]

  • Switch Water Supplier

    Scottish businesses save £100m on water bills

    The benefits of a competitive water market have been made clear in Scotland, with more than £100m cut from the water bills of businesses and public sector organisations since competition was introduced in 2008. For more info, click here. […]

  • Castle Water logo. Castle Water customer service update June 2018

    Castle Water welcomes first customers

    Castle Water, a supplier of water and waste water services in Scotland, is taking on its first customers. Uniquely positioned as an independent supplier but with the capacity to take on UK-wide groups from 2017, Castle Water’s management has […]