Customers in Scotland

Go paperless with Castle Water

Have you heard about paperless billing? It’s an easy way to pay your Castle Water bills, and opting in is simple.

  • Save money and time – pay online
  • Get less mail in the post
  • Fast and secure email invoice
  • Be environmentally friendly

What is paperless billing?

Instead of traditional paper bills through the post, your bills will be sent to an email address of your choice. These are also known as e-bills.

Have multiple premises? No problem. You can choose to go paperless for all your bills. Don’t wait! Start saving time and money and opt to paperless billing today.

We’re sure you’ll love the benefits of paperless billing, but if not, you can easily switch back to paper bills anytime you like.

If you wish to receive all future bills via email instead of paper, please confirm the following details:

This is the email address that we will send your e-bills to.



If you would like your bills to be sent to more than one email address, or if you have multiple premises and only want some of your bills to be sent via email, our Customer Services Team will be happy to make the changes you require. You can contact our Customer Services Team by email at, or by telephone on 01250 718700.

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