At Castle Water, we are committed to protecting your privacy. Our Privacy Policy explains how your personal data will be treated when visiting this website.

We review this policy periodically and it is subject to change. The latest version of this policy will always be available on the Castle Water website.

You should view this policy in conjunction with our Website Terms and Conditions. If you have a question relating to our Website Terms and Conditions, please contact us.

What personal information do we collect?

When you fill out a form on our site, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience. This may be when you are visiting our website, customer account area or a related app.

How do we use your information?

Your data is used primarily to supply you with the services and/or products that you have asked for. We may use the information we collect from you when you register, make a payment, sign up for more information or newsletter, respond to a survey or marketing communication, browse the website, or use other site features in the following ways:

  • To improve our website to better serve you.
  • To personalise your experience and to allow you to access the type of content in which you are most interested.
  • To help us respond to your customer service requests, including processing transactions.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.


By providing us with your personal details, you’re agreeing to them being used for the purposes specified in our website terms and conditions and by agents and contractors working on our behalf.

We won’t disclose your personal data to anyone else, unless we’re required to do so by law to bodies such as the police. Even then, we would only disclose the minimum personal data required, in accordance with the Data Protection Act 1998.

Your rights explained

You can ask for a description of any personal data we hold about you, what we’re using it for and who has access to it at any time. You’re also entitled to see that personal data.

Details of the process for accessing personal data can be seen here. 

You also have the right to ask us to delete or correct any information we hold about you that’s wrong. Even if we don’t accept that it’s inaccurate, we must still make a note of the fact that you’ve disputed certain information.


When you input your details on this website, you do so via our secure servers. These use Secure Socket Layer encryption (SSL). The padlock symbol, located in the top left corner of the URL bar, confirms that our site uses SSL and is there for your peace of mind.

When making a payment, your bank details are authorised in real time rather than being stored.

We train our staff to protect your personal details and check your identity whenever you contact us.

How you can help

Please keep your password and account details secure. And always remember to log out of your account and close your browser window when you’ve finished. This helps to ensure that no one else can access your personal data.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review and in accordance with current legislation. This privacy notice was last updated on 26 January 2018.

Contacting Us

If there are any questions regarding this privacy policy, please contact us.


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