1. 1. Licences
    1. Sewerage Licence
    2. Water Supply Licence
  2. 2. Scheme of T&Cs
    1. National Scheme of Terms & Conditions
    2. Scheme of Terms & Conditions
  3. 3. Scheme of Charges
    1. Scheme of Charges 17/18 – Castle Water (Thames area)
    2. Scheme of Charges 18/19 – Castle Water (Thames area)
    3. Scheme of Charges 18/19 – Castle Water (Portsmouth area)
    4. Scheme of Charges 18/19 – Castle Water (South East Water area)
    5. Scheme of Charges – Other areas
  4. 4. Emergencies Information
    1. Emergency Contact Information
  5. 5. Payment Info
    1. Direct Debit Mandate
    2. VAT Water Service Charges & SIC Form
    3. Assessed Charges Review Form
  6. 6. Ofwat Codes
    1. Customer Protection Code of Practice
    2. Interim Supply Code Draft
    3. Retail Exit Code
  7. 7. Water Industry Guides / Information
    1. OfWat Industry Overview
    2. How Non-Household Customers Are Charged
    3. Setting Price Controls Overview
    4. Surface Water Drainage
    5. OfWat Forward Programme
    6. Water is Open For Business
    7. Link to MOSL website
  8. 8. Water Industry Act
    1. Water Act 2014
    2. Water Industry Act 1991
  9. 9. Policies & Standards
    1. Privacy Policy
    2. Complaints Procedure
    3. Our Ethics and Values
    4. Castle Water Anti Slavery Policy
    5. Environmental Policy
    6. The Guaranteed Standards Scheme
    7. Subject Access Request Form
    8. Unacceptable Actions Policy
    9. Data Protection Policy
  10. 10. Portsmouth Specific Information
    1. Advance Payment Form – Mains for New Developments
    2. Portsmouth Water Scheme of Charges
    3. Moving Premises Form
  11. 11. Thames Specific Information
    1. Business Assessed Guidance Notes
    2. Business Assessed Charges Form
    3. Waste Water Abatement Guidance Notes
    4. Waste Water Abatement Bilateral Form
    5. Waste Water Abatement Commercial Inserts Form
    6. Leak Allowance Guidance Notes
    7. Leak Allowance Bilateral Form
    8. Moving Premises Form
    9. Loss of supply
    10. Service Request Form for Permanent Consent – G/02
    11. Service Request Form for Temporary Consent – G/03
  12. 12. FAQs
    1. England FAQs
    2. CB50/02 FAQs
  13. 13. Contract and special agreement T&Cs
    1. Cashback 50 Direct Debit Offer T&Cs
    2. Quote Tool T&Cs
  14. 14. Local Supply Issues
    1. Water Supply Issues
  • CUT YOUR COSTS

    Reduced rates and improved services.

    more info
  • HOW TO SWITCH

    Switching is easy. Just follow these easy steps.

    more info
  • HOW TO PAY

    Learn more about your payment options.

    more info