1. 1. Licences
    1. Sewerage Services Licence
    2. Water Services Licence
  2. 2. Contract T&Cs Scotland
    1. T&Cs – Your contract with Castle Water
    2. Payment Options for Deemed Customers Form
    3. Deemed Contract Scheme
    4. Guide to Deemed Contracts
  3. 3. Payment Info
    1. Direct Debit Mandate
    2. VAT Water Service Charges & SIC Form
    3. Moving Premises Form
  4. 4. Water Charges
    1. Wholesale Charges 17/18
    2. Wholesale Charges 18/19
    3. Default Charges 17/18
    4. Default Charges 18/19
    5. Explanation of Water Charges
    6. Charities Exemption Scheme
    7. WICS Strategic Review of Charges – Final Determination
    8. Scottish Government – Principles of Charging
    9. NFUS Affinity Deal
    10. £50 Cash Back Deal
  5. 5. Water Industry Information
    1. Scottish Water – Water & Sewerage Supply
    2. A-Guide-to-Surface-Water-Drainage
    3. Scottish Landlord Portal
    4. Link to WICS
    5. Water Industry for Scotland Act 2002
    6. Water-Services-etc-Act-2005
    7. Guide to Obtaining Water and Waste Water Service
    8. Flows and Loads
    9. Trade Effluent Notice Explanatory Notes
    10. Trade Effluent Consent Form
    11. Typical Water- Detail Fire Domestic with Meter
    12. Typical Arrangement at Point of Entry
    13. Track Inspection
  6. 6. Emergency Contacts
    1. Emergency Contact Information
  7. 7. Policies & Standards
    1. Privacy Policy
    2. Complaints Procedure
    3. Our Ethics and Values
    4. Castle Water Anti Slavery Policy
    5. Environmental Policy
    6. Subject Access Request Form
    7. Unacceptable Actions Policy
    8. Data Protection Policy
  8. 8. Additional Information
    1. FAQS
    2. NFUS Flyer
  9. 9. Live Rateable Value Transitions
    1. Scottish Government Live Rateable Values Letter
    2. Rateable Values FAQs
  10. 10. Local Supply Issues
    1. Scotland
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