WE NEED INFORMATION ABOUT YOUR BUSINESS

WHY DO WE NEED THIS INFORMATION?

Thames Water has recently reviewed your assessed water and wastewater.

If you have not provided up-to-date information about your business and how water is being used, they may have chosen to apply their default tariff or to use a historic estimate which may have led to an increase in your bill.

We will share any information you provide now with Thames Water and ask them to review your charges. They will use this to determine the ‘assessed volume’ for your premises, that is the volume of water and wastewater you will be charged for each year. This could lead to a reduction in your bill.

*Fields marked with an asterisk are mandatory

Customer details
Customer Account number *
Your Title *
First name *
Surname *
E-mail address *
Telephone number *
Company details
Business name *
Business/Site address line 1* (Address of Supply Point)
Business/Site address line 2* (Address of Supply Point)
Billing address city *
Billing address postcode *
Nature of business (eg Hairdresser, Newsagent, Bank) *
Business details
Number of hours of business per week
Number of full time people working at this property
Number of part time people working at this property (Please provide details e.g. 20hrs per week)
Number of seasonal employees working at this property (Please provide details e.g. 4 months per year)
Does the premises have toilets and wash hand basins? * Does the premises have toilets and wash hand basins?
Does the premises have staff showers? * Does the premises have staff showers?
Does the premises have a staff canteen? * Does the premises have a staff canteen?
Is the water used for any use other than canteen or employee toilet or shower facilities? * Is the water used for any use other than canteen or employee toilet or shower facilities?
If yes, please specify nature of use
If yes, estimate how much water is used in m3
Is there a trade effluent consent associated with the premises? * Is there a trade effluent consent associated with the premises?