WE NEED INFORMATION ABOUT YOUR BUSINESS

WHY DO WE NEED THIS INFORMATION?

Thames Water is reviewing your assessed water and wastewater charges and has asked us for up-to-date information about your business and how water is being used.

The information you provide below will be used by Thames Water to determine the ‘assessed volume’ for your premises, that is the volume of water and wastewater you will be charged for each year.

Without this information, Thames Water may choose to apply their default tariff which could lead to an increase in your bill.

WHY ARE WE ASKING FOR AN URGENT RESPONSE

Retailers are given a window of just a few weeks to obtain customer information and share it with the Wholesaler. If sufficient information is not obtained within this time, Thames Water may arrange a site visit to investigate this directly and adjust the tariff without your direct assistance. They may use a default tariff and your charges may increase.

*Fields marked with an asterisk are mandatory

Customer details
Customer Account number *
Your Title *
First name *
Surname *
E-mail address *
Telephone number *
Company details
Business name *
Business/Site address line 1* (Address of Supply Point)
Business/Site address line 2* (Address of Supply Point)
Billing address city *
Billing address postcode *
Nature of business (eg Hairdresser, Newsagent, Bank) *
Business details
Number of hours of business per week under normal conditions
Number of full time people working at this property under normal conditions
Number of part time people working at this property under normal conditions
Number of seasonal employees working at this property under normal conditions
Does the premises have toilets and wash hand basins? * Does the premises have toilets and wash hand basins?
Does the premises have staff showers? * Does the premises have staff showers?
Does the premises have a staff canteen? * Does the premises have a staff canteen?
Is the water used for any use other than canteen or employee toilet or shower facilities? * Is the water used for any use other than canteen or employee toilet or shower facilities?
If yes, please specify nature of use
If yes, estimate how much water is used in m3
Is there a trade effluent consent associated with the premises? * Is there a trade effluent consent associated with the premises?