Customer Notice

Our offices and phone lines will be closed for Good Friday. Our Scotland offices and phone lines will reopen at 8am on Monday 22 April. Our England offices and phone lines will reopen at 8am on Tuesday 23 April. To make a payment, click here. If you experience an emergency or unplanned disruption to your water supply and/or wastewater service whilst we are closed, please call your Water Network Owner. You can find a list of emergency numbers here. If you experience a problem with the water pipework inside your own building/site, you should call your plumber in the first instance.

Your designated water wholesaler controls all of your significant trade effluent discharges to sewers through a system of permits known as consents.

As a company, it is your legal responsibility to obtain consent from the designated wholesaler to discharge trade effluent in to the public sewer.

Please select below to download your wholesaler’s Trade Effluent Discharge Application and guidance notes.

Affinity Water Contact Us
Albion Water Contact Us
Anglian Water & Hartlepool Contact Us
Bournemouth Water Contact Us
Bristol Water Contact Us
Cholderton & District Water Contact Us
Essex & Suffolk Contact Us
Northumbrian Water Contact Us
Portsmouth Water Contact Us
Scottish Water Contact Us
Severn Trent Water Contact Us
South East Water Contact Us
Southern Water Contact Us
South Staffs Water Contact Us
South West Water Contact Us
Sutton & East Surrey Water Contact Us
Thames Water Permanent consent – Service request form G02

Permanent consent – Service request G02 Guidance Notes

Temporary consent – Service request form G03

Temporary consent – Service request G03 Guidance Notes

Contact Us

United Utilities Contact Us
Wessex Water Contact Us
Yorkshire Water Contact Us
  • water efficiency switch


    Switching is easy. Start saving today.

    more info
  • water efficiency additional services


    We provide a range of additional services.

    more info
  • water efficiency water efficiency


    Read our useful water saving tips.

    more info