Customer Notice

Our offices and phone lines will be closed on Monday 27 May for the Bank Holiday. We will reopen on Tuesday 28 May at 8am. You can still make a payment online. If you experience an emergency or unplanned disruption to your water supply and/or wastewater service whilst we are closed, please call your Water Network Owner. You can find a list of emergency numbers here. If you experience a problem with the water pipework inside your own building/site, you should call your plumber in the first instance.
UCLan logo

University benefits from £25.5k savings per year on water bill

UCLan logoThe University of Central Lancashire (UCLan) is set to save approximately £25,500 on their annual water bill, following the appointment of Castle Water, the UK’s leading independent water retailer, as their sole water supplier for their UK estate.

One of the largest in the UK, UCLan has a staff and student community of almost 38,000 people. The university wanted to reduce their water bills across their estate and took advantage of the recently deregulated water market which allowed them to switch water retailer.

On 4 November last year, Castle Water was awarded the contract through the Crown Commercial Service (CCS) framework for the provision of water and wastewater services to the public sector in England. As of the 1 January, Castle Water has been able to supply contracts for up to three years to select public sector customers nationally.

CCS, who provides commercial services to the public sector, developed the Water, Wastewater and Ancillary Services framework (RM3790) in 2017. The framework allows public sector customers in England to switch to a single retail provider for their billing and account management services and secure their retail costs for 2-3 years.

CCS’s first water aggregation, involving 122 customers, has allowed UCLan to achieve significant savings on their water bills, following their switch to Castle Water.

Laura Carter from the University of Central Lancashire commented: “Joining the CCS tender was the best option for us, it took all the hassle out of the process and saved us a lot of time. I have been very impressed with the team so far. The customer service has been excellent, and the transfer was very smooth.”

John Reynolds, Castle Water CEO, said, “As the UK’s leading independent water retailer, we supply hundreds of thousands of businesses, charities and public bodies throughout England and Scotland. We are dedicated to delivering best value and significant cost savings for our growing number of public sector customers in the new competitive market and continuing to work closely with CCS to support them.”

Read the full CCS case study here.

Want to hear more from Castle Water? Join the conversation on TwitterFacebook or LinkedIn

  • water efficiency switch


    Switching is easy. Start saving today.

    more info
  • water efficiency additional services


    We provide a range of additional services.

    more info
  • water efficiency water efficiency


    Read our useful water saving tips.

    more info