Customer Notice

Our offices and phone lines will be closed on Monday 27 May for the Bank Holiday. We will reopen on Tuesday 28 May at 8am. You can still make a payment online. If you experience an emergency or unplanned disruption to your water supply and/or wastewater service whilst we are closed, please call your Water Network Owner. You can find a list of emergency numbers here. If you experience a problem with the water pipework inside your own building/site, you should call your plumber in the first instance.

Please use this form to update your business details or contact information. If you are moving premises, please click here. 

Step 1

Please provide your Customer Account Number

Step 2

Please provide your business details

Step 3

Please provide your billing address

Step 4

Are you a micro-business?

The European Commission defines a micro-business as one which has fewer than ten employees and a turnover or balance sheet total of less than €2 million

Step 5


We will get in touch with you to remind you before your chosen deal ends and to make sure you are aware of any relevant services and offers. We would like to be able to contact you, including by email and SMS text. We will never share your details with third parties for marketing purposes. Please click yes to show that you agree.


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