Customer Notice

Our offices and phone lines will be closed for Good Friday. Our Scotland offices and phone lines will reopen at 8am on Monday 22 April. Our England offices and phone lines will reopen at 8am on Tuesday 23 April. To make a payment, click here. If you experience an emergency or unplanned disruption to your water supply and/or wastewater service whilst we are closed, please call your Water Network Owner. You can find a list of emergency numbers here. If you experience a problem with the water pipework inside your own building/site, you should call your plumber in the first instance.

Castle Water is the UK’s leading independent business water supplier, providing water and wastewater services to hundreds of thousands of businesses, charities and public bodies in England and Scotland.

Open water market

If you have a business in England or Scotland, you can now choose your water and wastewater supplier – similar to the way you choose your energy or telecoms supplier. Go to ‘About us‘ to read more about the open water market.

Our services

As your water supplier, we’re here to take the stress out of buying water for your business. Our services include:

  • Automatic meter reading
  • Consolidated billing
  • Flexible payment options
  • Water efficiency advice
  • UK-based customer services
  • Extended opening hours, Mon – Fri, 8am – 6pm

Large and multi-site customers

As a large or multi-site business, Castle Water can provide you with a framework of additional services through agreements with industry leading partners. To find out more about our additional services, click here.

Request a quote today!

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