Customer Notice

Our offices and phone lines will be closed for Good Friday. Our Scotland offices and phone lines will reopen at 8am on Monday 22 April. Our England offices and phone lines will reopen at 8am on Tuesday 23 April. To make a payment, click here. If you experience an emergency or unplanned disruption to your water supply and/or wastewater service whilst we are closed, please call your Water Network Owner. You can find a list of emergency numbers here. If you experience a problem with the water pipework inside your own building/site, you should call your plumber in the first instance.

We can help you get the most from your water and wastewater services

As a retailer, our main role is to bill our customers and provide customer services – but we can also help you to lower your bills, avoid extra costs and reduce waste whilst doing your bit for the environment.

Let us provide the information that is most suitable for your business. Please choose your business type:

Small Business

Information relevant to customers who typically use less than 6,000m³ of water per annum or have an annual bill of £10,000 or less.

Large or Multi-site Organisation

Information relevant to customers who typically use more than 6,000m³ of water per annum or have an annual bill of £10,000 or more.

  • water efficiency switch

    HOW TO SWITCH

    Switching is easy. Start saving today.

    more info
  • water efficiency additional services

    ADDITIONAL SERVICES

    We provide a range of additional services.

    more info
  • water efficiency water efficiency

    WATER EFFICIENCY

    Read our useful water saving tips.

    more info