Get help
Billing & payments
Water meter & readings
Moving premises
Portal help
Additional services
Water efficiency
Wholesaler queries and requests
Submit a request
Pay your bill
How to pay
Setting up Direct Debit
Refund request
Loss of water supply or pressure
Moving premises
Metering help
Submit a meter read
How to read your meter
How to install, move, repair, or replace your water meter
Meter access charges
Meter networks and submeters
Useful documents
Scheme of charges
Terms & conditions
Policies & standards
Local supply issues
Other documents
Useful articles
Who supplies my water?
How to report a leak
Flood prevention for businesses
Burst water main
VAT on business water
Bill explainer
Emergency contacts