Castle Water Logo

How to pay your water bill

Direct Debit

The easiest way to pay your bill is by Direct Debit.

Pay online

Paying online by debit or credit card is quick and easy using our secure payment service.

Over the phone

You can pay securely over the phone from Monday to Friday, 8am-6pm.

Direct Debit takes the hassle out of paying your water bills

With regular monthly payments on Direct Debit, your business is in control. Paying the same amount each month by Direct Debit means you’ll never forget to make a payment and it makes budgeting easier.

We’ll review your payments each year to make sure you’re not paying more than you need to and let you know if your payments need to change.

image of castle water portal. two people drinking water in background.

Other ways to pay:

You can pay directly to our bank using the account details included on your invoice.

Our new bank details:

Account Name:Castle Water
Sort Code:40-11-60
Account Number:80161942

If you choose to pay in this way, you must quote your Castle Water account number (e.g. TW123456789) as the reference, so we can allocate your payment correctly and promptly.

You can pay us by cheque. Simply write your invoice number, business name, customer account number and your postcode on the back of your cheque and post to Castle Water, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH.

Important: You must write your invoice number, business name, customer account number, and your postcode on the back of your cheque. If you don’t do this, we will not be able to credit your account properly.

Better still, consider paying by Direct Debit. It’s easy to set up and will help save you time and effort.

You can pay securely over the phone by calling us on 01250 718700 from Mon-Fri, 8am-6pm. Alternatively, if you are a Key Account customer, please call the Key Account Department on 01250 718718.

Remittance advice

In order to help us allocate your payment to the correct account, please submit a remittance advice form.

Anyone can use this form. This will help us process and allocate your payment(s) accurately and in good time, especially if you are making a single payment covering multiple accounts, or multiple payments at the same time.

Alternatively, if you’d like to provide your own remittance advice form, please send it to

Querying your water bill

Got a query about your water bill? Email us, or use our 5-star webchat service on the homepage.
Castle water customer portal

Avoid late payments

However you choose to pay your bill, please ensure you pay on time to keep your account on track and avoid any late payment charges.

Finding it difficult to pay?

If you're concerned about paying your bill, please get in touch immediately so that we can discuss your options and see if we can help.

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