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We are experiencing a high level of calls as many of our customers continue to be affected by Covid-19 and require adjustments to their bills. It’s taking us longer than normal to respond to enquiries so please use the links below to find the information you need on our website. If you need to speak to someone, contact us by calling or using webchat at the start or the end of the day and avoid lunchtimes. We are open 8am to 6pm, Monday to Friday.
Register for MyAccount at myaccount.castlewater.co.uk/register to view your bill immediately.
View our interactive bill explainer at castlewater.co.uk/billexplained.
Pay online, over the phone or set up a Direct Debit. Find out more at castlewater.co.uk/howtopay.
We'll use your reading to calculate your next bill. Go to castlewater.co.uk/meterread.
Let us know if you're moving premises by completing the relevant moving premises form. Go to castlewater.co.uk/movingpremises.
You may find the answer to your query on our frequently asked questions page. Go to castlewater.co.uk/faqs.
Our opening hours are from 8am to 6pm, Monday to Friday.
Outside these hours, to report an emergency, or if you experience unplanned changes or disruption to your water supply, water quality or wastewater service, please call your water network owner directly. 24 hour emergency numbers can be found at castlewater.co.uk/emergencies. If you identify a problem with the water pipework within your own building/site, you should call a plumber in the first instance.
Why not try our 5-star webchat service at the bottom of this screen?
Webchat is the quickest and simplest way to talk to one of our advisors. If you don’t get through right away, please try again later.
You can reach us on 01250 718700.
For Key Accounts and Trade Effluent call 01250 718718.
To help us direct your enquiry to the correct team, please use the form below.
Castle Water Limited, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH.
In an emergency outside our normal customer service hours or if you experience unplanned changes or disruption to your water supply, water quality or wastewater service, contact your water network owner:
South East Water: 0333 000 0365
Thames Water: 0800 316 9800
Portsmouth Water: 0239 244 9081 / 0239 247 7999
For contact information for all other water network owners, please click here.
If you wish to make a complaint, we will handle your complaint in line with the three stages of our complaints procedure.
You can also raise your complaint using Resolver. You can use their simple online complaints form and we’ll work with them to resolve the issue.
Further information for journalists only, can be found here.
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