We're here to help
We are experiencing an unprecedented level of calls as many of our customers have recently reopened their businesses. It’s taking us longer than normal to respond to enquiries so please use the following links to find the information you need on our website.
You may find the answer to your query on our frequently asked questions page. Go to castlewater.co.uk/faqs.
Webchat is the quickest and simplest way to talk to one of our advisors. If you don’t get through right away, please try again later.
You can reach us on 01250 718700.
For Key Accounts and Trade Effluent call 01250 718718.
To help us direct your enquiry to the correct team, please use the form below.
Castle Water Limited, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH.
In an emergency outside our normal customer service hours or if you experience unplanned changes or disruption to your water supply, water quality or wastewater service, contact your water network owner:
If you wish to make a complaint, we will handle your complaint in line with the three stages of our complaints procedure.
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