Contact

Contact us

Our opening hours are from 8am to 6pm, Monday to Friday.

Outside these hours, to report an emergency, or if you experience unplanned changes or disruption to your water supply, water quality or wastewater service, please call your water network owner directly. 24 hour emergency numbers can be found at castlewater.co.uk/emergencies. If you identify a problem with the water pipework within your own building/site, you should call a plumber in the first instance.

Webchat

Why not try our 5-star webchat service at the bottom of this screen?

Webchat is the quickest and simplest way to talk to one of our advisors.

Call us

You can reach us on 01250 718700.

For Key Accounts and Trade Effluent call 01250 718718.

Email us

Get in touch with us via email at support@castlewater.co.uk. Alternatively, you can use the form below.

Write to us

Castle Water Limited, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH.

Complaints

If you wish to make a complaint, we will handle your complaint in line with the three stages of our complaints procedure.

You can also raise your complaint using Resolver. You can use their simple online complaints form and we’ll work with them to resolve the issue.

Emergencies

In an emergency outside our normal customer service hours or if you experience unplanned changes or disruption to your water supply, water quality or wastewater service, contact your water network owner:

South East Water: 0333 000 0365

Thames Water: 0800 316 9800

Portsmouth Water: 0239 244 9081 / 0239 247 7999

For contact information for all other water network owners, please click here.

Media enquiries

Further information for journalists only, can be found here.

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