We're here to help

We are experiencing an unprecedented level of calls as many of our customers have recently reopened their businesses. It’s taking us longer than normal to respond to enquiries so please use the following links to find the information you need on our website.


View your bill

Register for MyAccount at myaccount.castlewater.co.uk/register to view your bill immediately.

Your bill explained

View our interactive bill explainer at castlewater.co.uk/billexplained.

Payment options

Pay online, over the phone or set up a Direct Debit. Find out more at castlewater.co.uk/howtopay.

Submit a meter reading

We'll use your reading to calculate your next bill. Go to castlewater.co.uk/meterread.

Moving premises?

Let us know if you're moving premises by completing the relevant moving premises form. Go to castlewater.co.uk/movingpremises.

More FAQs

You may find the answer to your query on our frequently asked questions page. Go to castlewater.co.uk/faqs.

If you cannot find the answer to your query on our website or in MyAccount, or if you need more information, please contact us in one of the ways listed below.

Contact us

Our opening hours are from 8am to 6pm, Monday to Friday.

Outside these hours, to report an emergency, or if you experience unplanned changes or disruption to your water supply, water quality or wastewater service, please call your water network owner directly. 24 hour emergency numbers can be found at castlewater.co.uk/emergencies. If you identify a problem with the water pipework within your own building/site, you should call a plumber in the first instance.

Webchat

Why not try our 5-star webchat service at the bottom of this screen?

Webchat is the quickest and simplest way to talk to one of our advisors. If you don’t get through right away, please try again later.

Call us

You can reach us on 01250 718700.

For Key Accounts and Trade Effluent call 01250 718718.

Email us

To help us direct your enquiry to the correct team, please use the form below.

Write to us

Castle Water Limited, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH.

Emergencies

In an emergency outside our normal customer service hours or if you experience unplanned changes or disruption to your water supply, water quality or wastewater service, contact your water network owner:

South East Water: 0333 000 0365

Thames Water: 0800 316 9800

Portsmouth Water: 0239 244 9081 / 0239 247 7999

For contact information for all other water network owners, please click here.

Complaints

If you wish to make a complaint, we will handle your complaint in line with the three stages of our complaints procedure.

You can also raise your complaint using Resolver. You can use their simple online complaints form and we’ll work with them to resolve the issue.

Media enquiries

Further information for journalists only, can be found here.

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