We're here to help
We are experiencing a high level of calls as many of our customers continue to be affected by Covid-19 and require adjustments to their bills. It’s taking us longer than normal to respond to enquiries so please use the links below to find the information you need on our website. If you need to speak to someone, contact us by calling or using webchat at the start or the end of the day and avoid lunchtimes. We are open 8am to 6pm, Monday to Friday.
You may find the answer to your query on our frequently asked questions page. Go to castlewater.co.uk/faqs.
Webchat is the quickest and simplest way to talk to one of our advisors. If you don’t get through right away, please try again later.
You can reach us on 01250 718700.
For Key Accounts and Trade Effluent call 01250 718718.
To help us direct your enquiry to the correct team, please use the form below.
Castle Water Limited, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH.
In an emergency outside our normal customer service hours or if you experience unplanned changes or disruption to your water supply, water quality or wastewater service, contact your water network owner:
If you wish to make a complaint, we will handle your complaint in line with the three stages of our complaints procedure.
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