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Water leak - who is responsible?

Fix a leak to cut your costs and save water.

Water leaks can occur unexpectedly and can be very costly to your business. If you think you have a leak, use our helpful guidance below to help find out who is responsible.

Who owns and is responsible for pipework?

TYPE OF PIPE	LAID UNDER	RESPONSIBILITY
Water Mains	Motorway Property owners land Land owned by someone else	Water wholesaler
Communication Pipe	Motorway	Water wholesaler
Supply pipe serving a single property	Motorway Property owners' land Land owned by someone else	Property owner
Share supply pipe serving more than one property	Motorway Land owned by any of the property owners served by the pipe Land owned by someone else	Joint responsibility of all property owners supplied by the pipe

Who owns and is responsible for fittings?

Sometimes leaks will occur directly on fitted assets. Dependant on the exact leak location and assuming no negligence from another party, either the Customer or Wholesaler will be responsible for repairs.

ASSET	LOCATION	RESPONSIBILITY
Stop tap including chamber and cover	Motorway	Water wholesaler
Stop tap including chamber and cover	Within boundary of eligible premises	Customer (Wholesaler if within 1 meter of boundary)
Stop tap including chamber and cover	Inside a building	Customer
Water meter including chamber and cover and meter unions	Motorway	Wholesaler
Water meter including chamber and cover and meter unions	Within boundary of eligible premises	Wholesaler
Water meter and meter unions	Inside a building	Wholesaler

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Water leak - who is responsible?

Fix a leak to cut your costs and save water.

Who owns and is responsible for pipework?

Who owns and is responsible for fittings?

Working with our partners, M&S Water Services, we can help pinpoint a leak and carry out any repairs necessary.

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