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In the face of unexpected challenges such as a burst water main, the last thing you need is an inaccurate water consumption bill. As well as providing the insight required to ensure swift and effective resolution, we will make sure that should any unforeseen issues occur, vital contingencies are already in place.Â
A burst water main can cause significant disruptions, particularly impacting businesses as it can damage commercial properties, wider water infrastructure and more pressingly and take a good amount of time to fix, during which many businesses will not be able to operate. From a billing standpoint identifying and reporting burst mains is also vital for businesses that have an unmetered supply, as you should not pay for water that you have not been able to use.
We work closely with network owners to ensure that you are being updated on developments and the impacts of a burst main are minimised wherever possible.
Step 1: Ensure all taps and other equipment isn’t running to reduce risk of air build up.
Step 2: Report the outage to your network owner, if possible get written receipt of your report.
Step 3: Await repairs and see if you are entitled to compensation.
it is vital to contact your water network owner, as they will typically take lead on larger repairs such as a burst water main. See our full list of network owner contact details. If there has been a burst water main emergency, your network owner should be in touch, updating on resolution progress.Â
Contact Castle Water to report a burst water main. We are here to assist you throughout the process, ensuring it has a minimal impact on your business water bills.
It’s important to keep up to date with outages caused by burst water pipes. Monitor updates so that you can ascertain a meaningful timeline, and will help you decide whether or not you need emergency water supply, and the feasibility of keeping your business open.
The amount of time it takes to repair a mains is dependent on the severity of the breach, and the availability of a repair team. Generally, as outlined by Citizens Advice, a burst main water pipe should have supply restored within 12 hours of becoming aware, and for a strategic mains pipe it is a 48 hours supply window.
As water mains are often shared by both commercial properties and domestic housing, these outage deadlines apply to businesses as well. In instances where an outage exceeds 48 hours, contact your network owner to see if compensation is available.Â
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If you have a sensitive site or a business that is reliant on water, and your network owner cannot guarantee a clear resolution timeframe or alternative supply, let us know and we will help you resume supply through measures such as emergency bottled drinking water or rented water tankering.
Work closely with Network owners to reduce the risk of burst mains, and also have a range of contingency services should that ever happen. Our expert team is equipped to provide assistance, ensuring the integrity of your water infrastructure.Â
