Call us on 01250 718700,  Mon – Fri  8am – 6pm

You can report an emergency, disruption to your water supply, water quality or wastewater service to Castle Water during office hours by calling 01250 718700.

24 Hours – 7 days

Outside our normal office hours, in an emergency, or if you experience unplanned changes or disruption to your water supply, water quality or wastewater service, please call your water network owner directly on the appropriate emergency number listed below:

Affinity Water0345 357 2425
Albion Water0800 917 5819
Anglian Water & Hartlepool0800 145 145
Bournemouth Water01202 590 059
Bristol Water0345 702 3797
Cholderton & District Water07437 445 863
Essex & Suffolk0345 717 1100
Northumbrian Water0345 717 1100
Portsmouth Water0239 244 9081/
0239 247 7999
Scottish Water0800 077 8778
Severn Trent Water0800 783 4444
South East Water0333 000 0018
(6am to 10pm Mon –  Sun)
0333 000 0365
(out of hours)
Southern Water0330 303 0368
South Staffs Water0330 123 0116
South West Water0344 406 8053
Sutton & East Surrey Water01737 772000
Thames Water0800 316 9800
United Utilities0345 672 3723
Wessex Water0345 600 4600
Yorkshire Water0333 414 9040