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Emergency contacts

Office hours: Monday to Friday |  8am – 6pm

You can report an emergency, disruption to your water supply, water quality or wastewater service to Castle Water during office hours by calling 01250 718700.

Outside office hours

Outside our normal office hours, in an emergency, or if you experience unplanned changes or disruption to your water supply, water quality or wastewater service, please call your water network owner directly on the appropriate emergency number listed below:

Affinity Water

0345 357 2407

Albion Water

0800 917 5819

Anglian Water & Hartlepool

0800 145 145

Bournemouth Water

01202 590 059

Bristol Water

0345 702 3797

Cholderton & District Water

07437 445 863

Essex & Suffolk

0800 526 337

Leep Utilities

0345 122 6780

Northumbrian Water

0345 717 1100

Portsmouth Water

0239 244 9081 /

0239 247 7999

Scottish Water

0800 077 8778

Severn Trent Water

0800 783 4444

South East Water (6am to 10pm Mon –  Sun)

0333 000 0018

South East Water (out of hours)

0333 000 0365

Southern Water

0330 303 0368

South Staffs Water

0330 123 0116

South West Water

0344 406 8053

Sutton & East Surrey Water

01737 772000

Thames Water

0800 316 9800

United Utilities

0345 672 3723

Veolia

0345 148 2909

Wessex Water

0345 600 4600

Yorkshire Water

03451 242424

What happens when you need emergency water?

In the event of an interruption to usual water supply or a planned increase in demand, Castle Water offers alternative and emergency provision in partnership with Water Direct. The services customers can avail of include:

  • Emergency and wholesale bottled drinking water
  • Bulk water tankering
  • Storage tank and temporary supply infrastructure rental
  • Aqube™ (single-use IBC)
  • Water supply continuity and disaster recovery solutions, including assured response to water-critical sites

Which industries would need emergency water

When your business has a dependence on water, it should have emergency planning in place. Industries which would commonly need emergency water are:

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