Charges for work carried out by the Wholesaler (Non-Primary charges)
Some of the activities Castle Water carries out for our customers require input from the Wholesaler. In some cases, the Wholesaler will charge for these services and Castle Water will pass on the charge to you.
Before we request a service where there may be a charge, we will ask you to confirm that you understand that charges may apply and to confirm that you agree to pay these if incurred.
Castle Water may charge a reasonable administration cost in connection with services provided by the Wholesaler or procured for customers by the Wholesaler, where there is no specified Retail charge.
If charges are incurred, these will be billed in line with Castle Water’s Scheme of Charges and the Wholesaler’s Tariff document.
If you have questions about the service or about potential charges please contact us
View your Wholesaler’s tariff document
| Service | Outcomes | Are Wholesaler Charges Applicable? | Are Castle Water Administration Charges Applicable? |
|---|---|---|---|
Meter Verification Form | Details registered are found to be incorrect - Wholesaler will make necessary corrections | No | No |
Meter details registered are found to be correct | Yes | Yes | |
Abortive charges if Wholesaler is unable to carry out service due to customer actions | Yes | Yes | |
Details registered are found to be incorrect - Wholesaler will make necessary corrections | No | No | |
Meter details registered are found to be correct | Yes | Yes | |
Abortive charges if Wholesaler is unable to carry out service due to customer actions | Yes | Yes | |
Customer found not eligible for de-registration Customer found eligible for de-registration Abortive charges if Wholesaler is unable to carry out service due to customer actions |
Yes No Yes |
Yes No Yes | |
Request for Meter Repair or replacement | Repairing or Replacing faulty meters (Customers fault) Repairing or Replacing faulty meters (Not Customers fault) No fault found Abortive charges if Wholesaler is unable to carry out service due to customer actions |
Yes No Yes Yes |
Yes No Yes Yes |
Request for Meter accuracy test | Testing Meter Accuracy ( meter proved to be accurate) Testing Meter Accuracy ( meter proved to be inaccurate) Abortive charges if Wholesaler is unable to carry out service due to customer actions |
Yes No Yes |
Yes No Yes |
| Request for Change of Meter Location | Changing meter location Abortive charges if Wholesaler is unable to carry out service due to customer actions |
Yes Yes |
Yes Yes |
| Request for different meter size or model | Changing Meter size & Model Abortive charges if Wholesaler is unable to carry out service due to customer actions |
Yes Yes |
Yes Yes |
| Request for Installation of new meter | Installing a meter Abortive charges if Wholesaler is unable to carry out service due to customer actions |
Yes Yes |
Yes Yes |
| Leak Allowance Information Pack | Leak allowance granted Leak allowance rejected | No No |
No No |
Request for Waste Water Abatement | Abatement Granted Abatement Rejected Review of existing allowance |
No No No |
No Yes Yes |
Business Assessment | Review of unmeasured or Assessed Supply Points Granted Review of unmeasured or Assessed Supply Points Rejected |
No No |
Yes Yes |
Customer Requested Disconnection | When organised through Castle Water, and performed by Wholesaler / Retailer (does not include non-standard work) | No | Yes |