Back Office Administrator

You’ll get great training opportunities, including courses with top business schools, and play a key role in ensuring accuracy and efficiency in metering operations. We’re looking for confident and experienced team players who can help us achieve key goals in a fast-changing industry.

Please note, this is an office-based role and not a Meter Reader position.

Perks you’ll enjoy

• Competitive salary: £23,500 – £27,000 per year, depending on experience.
• Company pension, life insurance and sick pay
• Cycle-to-work scheme and on-site parking
• Monday to Friday hybrid working schedule, so your weekends are all yours

• Ensure accurate data processing: Validate and review all received meter readings, monitor quality, and resolve any discrepancies
• Resolve meter read issues: Identify and fix skipped readings to improve future accuracy
• Deliver excellent customer service: Quickly understand customer needs and provide efficient, proactive support
• Collaborate with colleagues: Contribute to team goals, share knowledge, and continuously improve processes
• Take ownership of customer queries: Handle them efficiently, understand complex issues, and escalate when necessary
• Support other business areas: Assist with queries and work cross-functionally when required
• Drive process improvements: Identify opportunities for automation and efficiency gains
• Solve problems proactively: Use initiative to address challenges and improve workflows
• Analyse data effectively: Identify discrepancies, review key information, and ensure accuracy
• Communicate clearly and confidently: Engage in both written and verbal interactions with customers and colleagues
• Adapt to business needs: Take on additional responsibilities as required

• Experience in utilities, finance, or banking is a plus, but not essential – we’re open to all backgrounds.
• Account reviews, reporting, or investigation experience would be beneficial
• Ability to handle a fast-paced environment and work towards team goals
• Strong literacy and numeracy skills with a customer-first mindset
• Strong admin skills and comfortable using Microsoft Office and learning new systems
• Highly organised, adaptable, and able to juggle tasks while working both independently and as part of a team
• Great at negotiating and building relationships
• Willing to take ownership of learning and development
• A degree is a plus, but what matters most is attitude and skills