Graduate Opportunities

At Castle Water, we have several Graduate Opportunities. We are interested in applicants who can work at a fast pace and to fixed deadlines, to liaise with customers, wholesalers, staff, colleagues, and other external bodies such as the regulator. They must have excellent written and problem-solving skills, along with strong communication and organisational abilities. Our current focus for Graduate positions is within our Data/Business Analytics, Key Account Management, Insolvency/Debt Collection, Operations and Complaints teams.

People are at the core of everything we do, so if you’re looking for a career and not just a job you’ve come to the right place! The professional training on offer includes professional qualifications in accountancy and law and short courses at top business schools such as LSE.

We can promise you a hardworking and lively environment that will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.

When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident of their own abilities and potential.

• Acquire and share knowledge and skills as part of your daily tasks
• Analyse and resolve complex revenue and cash issues, and patterns of customer consumption
• Investigate and report on data trends
• Opportunity to increase automation including working on robotic process automation
• Adding value by analysis and problem solving to advise and assist customers
• Recommend remedial action by identifying root causes, trends and impacts of complaints
• Work with major customers on complex billing and service issues relating to water usage, waste treatment and validation of charges using state of the art systems
• Prepare and check customer invoices and ensure these are accurate
• Build rapport, identify customer needs quickly, efficiently, and proactively to deliver the right solution in the first instance
• Deliver fair and consistent outcomes for customers

• Good undergraduate degree (or equivalent), ideally with postgraduate qualifications, with up to 2 years experience – for Analyst roles degree discipline should be in a highly numerate subject
• Experience of working in a demanding environment with the ability to deliver to tight deadlines
• Excellent communication skills, both verbal and written and must be comfortable working with numbers and calculations
• Excellent problem-solving skills with the ability to communicate confidently and clearly when explaining complex issues
• Must have a keen and excellent eye for detail, with the capability to draft and prepare written documentation
• Willingness to take ownership of issues and see them through to resolution
• Strong understanding of Microsoft Office is preferred and for Analyst roles Advanced Excel user essential. We would particularly like to meet candidates with experience in Idea and/or SQL, and any other programming
• Exceptional organisational skills with the ability to prioritise workload
• Flourish in a high pressure, challenging and fast-paced environment
• Work independently, but also demonstrate excellent team working skills