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Graduate Opportunities

Closing Date:


Are you a recent graduate looking for an opportunity to make a difference and to make a direct impact on how a company performs?

  • Permanent opportunity with an immediate start date
  • Great development opportunities to progress
  • Hybrid working model – role-based opportunities to balance home and office working
  • Modern offices with free parking, and free tea and coffee
  • 28 days annual holiday entitlement which will increase by 1 day for each completed years’ service, to a maximum of 33 days
  • Company sick pay scheme
  • Excellent pension and life insurance policies

At Castle Water, we have several Graduate Opportunities. We are interested in applicants who can work at a fast pace and to fixed deadlines, to liaise with customers, wholesalers, staff, colleagues, and other external bodies such as the regulator. They must have excellent written and problem-solving skills, along with strong communication and organisational abilities. Our current focus for Graduate positions is within our Data/Business Analytics, Key Account Management, Insolvency/Debt Collection, Operations and Complaints teams.

People are at the core of everything we do, so if you’re looking for a career and not just a job you’ve come to the right place! The professional training on offer includes professional qualifications in accountancy and law and short courses at top business schools such as LSE.

We can promise you a hardworking and lively environment that will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.

When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident of their own abilities and potential.

  • Acquire and share knowledge and skills as part of your daily tasks
  • Analyse and resolve complex revenue and cash issues, and patterns of customer consumption
  • Investigate and report on data trends
  • Opportunity to increase automation including working on robotic process automation
  • Adding value by analysis and problem solving to advise and assist customers
  • Recommend remedial action by identifying root causes, trends and impacts of complaints
  • Work with major customers on complex billing and service issues relating to water usage, waste treatment and validation of charges using state of the art systems
  • Prepare and check customer invoices and ensure these are accurate
  • Build rapport, identify customer needs quickly, efficiently, and proactively to deliver the right solution in the first instance
  • Deliver fair and consistent outcomes for customers
  • Good undergraduate degree (or equivalent), ideally with postgraduate qualifications, with up to 2 years experience – for Analyst roles degree discipline should be in a highly numerate subject
  • Experience of working in a demanding environment with the ability to deliver to tight deadlines
  • Excellent communication skills, both verbal and written and must be comfortable working with numbers and calculations
  • Excellent problem-solving skills with the ability to communicate confidently and clearly when explaining complex issues
  • Must have a keen and excellent eye for detail, with the capability to draft and prepare written documentation
  • Willingness to take ownership of issues and see them through to resolution
  • Strong understanding of Microsoft Office is preferred and for Analyst roles Advanced Excel user essential. We would particularly like to meet candidates with experience in Idea and/or SQL, and any other programming
  • Exceptional organisational skills with the ability to prioritise workload
  • Flourish in a high pressure, challenging and fast-paced environment
  • Work independently, but also demonstrate excellent team working skills
Careers Application Form

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About Castle Water

Castle Water is one of the fastest-growing and most successful companies in the utility sector. Our customers include some of the largest companies and public sector bodies in the UK.

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5-star Trustpilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

As a responsible employer, the health, safety, and wellbeing of our people is a top priority. Our employees are currently working on a hybrid model from home and in the office. Measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.

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