We are looking for a Payment Advisor to work in our Payments Team, part of our busy Payment division. A high level of numeracy, as well as excellent written and spoken communication is required.
The Payment Advisor role is central to our activities and provide an opportunity to use a range of relevant skills. As a Payment Advisor, you’ll report directly to the Payment Manager and play an integral role in our dynamic SME Billing and Payments team. This role offers a professional and supportive work environment where your enthusiasm, confidence, and problem-solving skills will thrive. In return, you’ll have the opportunity to develop versatile skills that can propel your career forward in various areas of our business.
We can promise you a hardworking and lively environment that will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.
You’ll manage your workload effectively and be happy to knowledge-share and support through any tricky issues. Take ownership when things go wrong, ask for help if you need it, and follow problems through to resolution. The Payment Advisor role is varied, and there are always opportunities to use your existing skills as well as to learn new skills. We value our people and thrive on supporting our employees to help them develop and advance in their careers with us.
Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers.
Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers. We pride ourselves on being transparent and treating customers fairly.
Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.
As a responsible employer, the health, safety, and wellbeing of our people is a top priority. Our employees are currently working on a hybrid model from home and in the office. Measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.