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Castle Water serves business customers across Scotland and England

Castle Water is committed to providing the highest standards of customer service. Our customer service teams are all based in the UK and we do not use external call centres.

  • THAMES WATER

    Castle Water has agreed to provide services to business customers of Thames Water from late 2016

    Customers will be contacted by Castle Water and Thames Water before services are moved to Castle Water.

    Your charges will not change as a result of this change in customer service provision.

    Click here for more information
  • PORTSMOUTH

    Castle water provide services to business customers on behalf of Portsmouth Water

    From 1 April 2016, Castle Water will be responsible for providing customer services to business customers of Portsmouth Water.

    If you have a query regarding your water services please contact us
    by completing our on-line enquiry form here
    or calling us on 01250 833101.

    Visit our site for customers in Portsmouth

    SCOTLAND

    Customers in Scotland can switch here

    We offer attractive terms to members of our affinity partners, including NFU Scotland, the SCVO and Scotland Food and Drink.

    If you want to discuss your water services, including how to reduce your bills, a new connection, environmental issues or payments, please complete our online enquiry form here or call us on 01250 833101.

    Visit our site for customers in Scotland
  • England 2017

    From 1 April 2017, non-household customers in England will be able to choose their own supplier of water services.

    Castle Water is England’s leading independent supplier of water services. From 1 April 2016, we will be providing full customer service and retailing activities to non-household
    customers of Portsmouth Water.

    Please complete our online enquiry form here
    or call us on 01250 833101..

Registered Office: Castle Water Ltd Craighall Castle, Blairgowrie, PH10 7JB : Registered Company Number SC475 583