🎄 Festive Opening Hours 🎄
Our phonelines will close at 1pm on 24th and 31st December.
We’ll be closed on 25th, 26th December and 1st January.
We’ll reopen with normal hours on 2nd January.
Wishing all our customers a happy and safe festive season!

Scheme of Charges

The latest Scheme of Charges can now be found in the customer portal

Here you will find online forms, pricing and other information to help you manage your water services with Castle Water. Find resources in our user portal:

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Latest

Castle Water Leads the Market with Outstanding MPS Score of 98.26%

News

Castle Water leads the industry with record-high MPS scores once again

Castle Water Customer Service Update – Q3 2025

What Hosepipe Bans Are In Place In Your Area And What Does It Mean For Your Business?

Yorkshire Water Announces Hosepipe Ban – What Business Customers Need To Know

Insights

Castle Water CEO John Reynolds gives a first view of tariff changes for April 2026

Your guide to autumn efficiency

Castle Water Partners with Dukefield to Streamline Water Services for the Public Sector

Have your say: Ofwat’s proposed water charge hikes for large business users

Case Studies

Golf Course Greens – A Quiet Revolution in Water Efficiency

Castle Water supports Buzzworks Holdings through 8 years of growth and expansion

SUEZ Switch Over 200 Sites To Castle Water For Optimised Services And Solutions

Sweetening The Deal: Castle Water Resolve Loss Of Water Pressure At Leading UK Cane Sugar Manufacturer

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Scheme of Charges

The latest Scheme of Charges can now be found in the customer portal