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Castle Water, the UK’s leading independent water retailer, is proudly celebrating a new milestone of 20,000 5-star reviews on Trustpilot, making it the most highly rated retailer in the industry by customer reviews.
With an outstanding overall TrustScore of 4.5, and nearly 90% of all reviews rated 4 or 5 star, this milestone reflects Castle Water’s commitment to innovative, honest, and customer-focused service.
Trusted by thousands of UK businesses
Castle Water is trusted by over 250,000 UK businesses to deliver excellent service. Customers benefit from transparent billing with no hidden fees and a streamlined customer journey designed to save time and reduce hassle.
John Reynolds, CEO of Castle Water, commented:
“Reaching 20,000 five-star reviews is a tremendous milestone and a clear reflection of the trust our customers place in us. It highlights the importance of consistently high service standards and our ongoing commitment to doing right by our customers. We’re focused on delivering excellent service, fair pricing, and accurate billing – and on continuously improving so businesses across the UK can rely on us with confidence.”
Our people: The driving force behind the milestone
This milestone would not be possible without the dedication and hard work of the Castle Water team. From knowledgeable customer service advisors who provide timely, friendly support to meter readers ensuring accurate and reliable data. Every member plays a vital role in delivering the outstanding service customers expect.
Castle Water is deeply grateful for the professionalism, passion, and integrity that drive our business forward and earn the trust of thousands of customers.
Leading the way for business customers
Castle Water remains committed to maintaining its leadership in the business water market through continuous innovation, transparency, and service excellence. As we continue to invest in technology, systems, and people, our goal remains the same: to make managing water services easy, efficient, and reliable for every business we serve.
