Billing Advisor

We are looking for enthusiastic candidates who enjoy problem-solving and can work under their own initiative. The role includes great training opportunities both internally and externally, including short courses with top business schools. We are interested in candidates who are confident and experienced individuals who will support the division to deliver key objectives in a challenging environment.

The Billing Advisor roles are central to our activities and provide an opportunity to use a range of relevant skills. The main functions of the role are to understand, generate and review customer bills. as well as liaising externally with customers.

Our Billing Advisor salaries range from £20,000 to £24,000 per annum, and we offer a hybrid working model where most roles can be undertaken through a combination of home and office working.

We can promise you a hardworking and lively environment that will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.

When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident of their own abilities and potential.

• Understand, generate and review customer bills, taking ownership or customer queries and following through to resolution.
• Build rapport, identify customer needs quickly, efficiently, and proactively to deliver excellent customer services,
• Work collaboratively with team members to ensure more complex customer queries are investigated and resolved.
• Assist and collaborate with ALL other area of the business when required, supporting them with billing queries
• Opportunity for involvement in automation and improvement of business processes
• Manage workload effectively ensuring all tasks are completed within given timescales

• Experience within a similar role – utilities, finance or banking back office/collections administration – preferred but not essential
• Ability to flourish in a high pressure, challenging and fast paced environment
• High level of numeracy, literacy, customer service and attention to detail required
• Basic Microsoft Excel capabilities
• High organised, flexible with a positive attitude, ability to work collaboratively and autonomously, and to prioritise work
• Excellent communication skills, both verbal and written, and must be comfortable working with numbers and calculations
• Ability and willingness to learn and develop
• Willingness to take ownership of issues and see them through to resolution
• Work independently, but also demonstrate excellent team working skills
• Educated to degree level (or similar) in a numerate subject, preferred but not essential