We accept all major payment methods. You can pay:
A monthly Direct Debit is the easiest way to pay your bills and spread the cost. You’ll also be covered by the Direct Debit Guarantee.
Simply download and complete the relevant Direct Debit Mandate below and return to firstname.lastname@example.org or Castle Water Limited, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH.
Paying online by debit or credit card is quick and easy using our secure payment service. Pay Online.
Pay by bank transfer
You can pay directly to our bank using the account details included on your invoice.
Our bank details:
Account Number: 14285168
Sort Code: 30-80-12
If you choose to pay in this way, you must quote your Castle Water account number (e.g. TW123456789) as the reference, so we can allocate your payment correctly and promptly.
Pay over the phone
You can pay securely over the phone by calling us on 01250 718700 from Mon-Fri, 8am-6pm. Alternatively, if you are a Key Account customer, please call the Key Account Department on 01250 718718.
Pay by cheque
You can pay us by cheque. Simply write your invoice number, business name, customer account number and your postcode on the back of your cheque then send your payment using the Freepost envelope provided. No stamp is required.
Important: You must write your invoice number, business name, customer account number and your postcode on the back of your cheque. If you don’t do this, we will not be able to credit your account properly.
Better still, consider paying by Direct Debit. It’s easy to set up and will help save you time and effort.
In order to help us allocate your payment to the correct account, please submit a remittance advice form.
Anyone can use this form. This will help us process and allocate your payment(s) accurately and in good time, especially if you are making a single payment covering multiple accounts, or multiple payments at the same time.
Alternatively, if you'd like to provide your own remittance advice slip, please send it to email@example.com.
Got a query? Email us here, or use our 5-star web chat service on the homepage.