We accept all major payment methods. You can pay:
The easiest way to pay your bill is by Direct Debit, and it’s quick to set up a Direct Debit online on MyAccount, your customer portal. If you don't already have MyAccount, it's quick and easy to register.
Make sure you have your bank details and an up-to-date invoice to hand.
If you wish to move to a variable Direct Debit, please fill out this form.
If you are not the account holder and require a Direct Debit to be setup, please complete a paper mandate here.
Paying online by debit or credit card is quick and easy using our secure payment service. Pay Online.
You can pay directly to our bank using the account details included on your invoice.
Our new bank details:
|Bank:||HSBC UK Bank PLC|
|Account Name:||Castle Water|
If you choose to pay in this way, you must quote your Castle Water account number (e.g. TW123456789) as the reference, so we can allocate your payment correctly and promptly.
You can pay securely over the phone by calling us on 01250 718700 from Mon-Fri, 8am-6pm. Alternatively, if you are a Key Account customer, please call the Key Account Department on 01250 718718.
You can pay us by cheque. Simply write your invoice number, business name, customer account number and your postcode on the back of your cheque and post to Castle Water, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH.
Important: You must write your invoice number, business name, customer account number, and your postcode on the back of your cheque. If you don’t do this, we will not be able to credit your account properly.
Better still, consider paying by Direct Debit. It’s easy to set up and will help save you time and effort.
In order to help us allocate your payment to the correct account, please submit a remittance advice form.
Anyone can use this form. This will help us process and allocate your payment(s) accurately and in good time, especially if you are making a single payment covering multiple accounts, or multiple payments at the same time.
Alternatively, if you'd like to provide your own remittance advice slip, please send it to email@example.com.
Got a query about your water bill? Email us here, or use our 5-star webchat service on the homepage.
However you choose to pay your bill, please ensure you pay on time to keep your account on track and avoid any late payment charges. We share data with Experian, our credit reference agency, which means that your payment behaviour may be included in your credit report. Please pay your bill within your agreed terms or get in touch with us as soon as possible if you’ve any issues that may delay payment.
If you're concerned about paying your bill, please get in touch immediately so that we can discuss your options and see if we can help.