How to pay your water bill

Castle Water makes paying for business water simple and flexible

Direct Debit

The easiest way to pay your bill is by monthly Direct Debit, ensuring you never miss a payment.

Pay online

Paying online by debit or credit card is quick and easy using our secure payment service.

Over the phone

You can pay securely over the phone from Monday to Friday, 9am-5pm.

Bank transfer

Payments can be made directly into our bank account using the details on your invoice.

Paying by Direct Debit takes the hassle out of paying your water bills

With regular monthly payments on Direct Debit, your business is in control. Paying the same amount each month by Direct Debit means you’ll never forget to make a payment and it makes budgeting easier.

We’ll review your payments each year to make sure you’re not paying more than you need to and let you know if your payments need to change.

image of castle water portal. two people drinking water in background.

Other ways to pay

By bank transfer

You can pay directly to our bank using the account details included on your invoice.

Bank:HSBC UK Bank PLC
Account Name:Castle Water
Sort Code:40-11-60
Account Number:80161942

If you choose to pay in this way, you must quote your Castle Water account number (e.g. TW123456789) as the reference, so we can allocate your payment correctly and promptly.

By cheque

You can pay us by cheque. Simply write your invoice number, business name, customer account number and your postcode on the back of your cheque and post to:

Castle Water, 1 Boat Brae,
Rattray, Blairgowrie,
PH10 7BH

You must write your invoice number, business name, customer account number, and your postcode on the back of your cheque. If you don’t do this, we will not be able to credit your account properly.

Remittance advice

In order to help us allocate your payment to the correct account, please submit a remittance advice form.

Anyone can use this form. This will help us process and allocate your payment(s) accurately and in good time, especially if you are making a single payment covering multiple accounts, or multiple payments at the same time.

Alternatively, if you’d like to provide your own remittance advice form, please send it to payments@castlewater.co.uk.

Querying your water bill

The best way to get in touch regarding a query about your water bill is through our portal webchat, or by calling 01250718700.
person on laptop

Avoid late payments

However you choose to pay your bill, please ensure you pay on time to keep your account on track and avoid any late payment charges.

Difficulties paying

If you're worried about paying your bill, please get in touch so that we can discuss your options and see if we can help.