Your self-serve customer portal

To automatically setup your MyAccount, please use the button below. Please note; MyAccount is currently unavailable to Scotland customers.

Set up MyAccount automatically

If you experience any difficulties, please complete the form below instead and one of our customer service agents will be able to help.

MyAccount allows you to access your services quickly and easily online. You can:

  1. Submit meter readings
  2. View and download your invoices
  3. Tell us if you are moving
  4. View details of your premises
  5. Access a range of useful FAQs


Register for MyAccount by filling in the form below and one of our customer service advisers will be in touch shortly to set up your account. You will need your customer account number to get started.

If you have more than one account, please use the drop down menu and enter your customer account number for each.

Customer Account Numbers 1
Customer Account Numbers 2
Customer Account Numbers 3
Customer Account Numbers 4
Customer Account Numbers 5
Customer Account Numbers 6

Security key

Can't read the security key? Click here to get a new key